In Improving the Volunteer Experience at Special Events, I suggested giving volunteers a sheet of Frequently Asked Questions (FAQ) before the start of an event so that they are better prepared and have a more enjoyable volunteer experience. Below are a few common
questions about special events.
Try keeping your FAQ cheat sheet to no more than 10 questions with crisp, clear answers. More than that and it becomes increasingly unlikely that the volunteers will remember the details. Once you create your first FAQ sheet, you have a template that you can easily modify for future events. Save a copy in a folder you create for all your special event templates. You'll be happily surprised at how much time this folder will save you during
the planning of future events.
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